Used google account as login and now can't access phone app


vs.souza
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Joined: 01/03/22
Posts: 2
vs.souza
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Joined: 01/03/22
Posts: 2
03/30/2023 10:10 pm

Hello,


I setup my account from my computer and used my gmail account as login. I never got a password setup since I just click on access with my gmail account to login. Recently I downloaded the phone app and it doesn't have the gmail login feature and asks for a username and password.


I already tried to reset my password through the website Profile area but it requests for the current password that doesn't exist. I also tried to logout and click on forgot my password (providing my gmail account as email) but I don't get any emails to change the password.


How can I proceed to app the site and the app? That's essential for me since I study from my computer when I'm home but I use my phone to study when travelling.


Thank you very much.


# 1
vs.souza
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Joined: 01/03/22
Posts: 2
vs.souza
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Joined: 01/03/22
Posts: 2
03/31/2023 9:26 am

Also tried to create a new account through the phone app and it says the email already exists. This is really annoying. Can someone from GuitarTricks get back to me on this please?


# 2
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
03/31/2023 6:14 pm
#1 Originally Posted by: vs.souza

Hello,


I setup my account from my computer and used my gmail account as login. I never got a password setup since I just click on access with my gmail account to login. Recently I downloaded the phone app and it doesn't have the gmail login feature and asks for a username and password.


I already tried to reset my password through the website Profile area but it requests for the current password that doesn't exist. I also tried to logout and click on forgot my password (providing my gmail account as email) but I don't get any emails to change the password.


How can I proceed to app the site and the app? That's essential for me since I study from my computer when I'm home but I use my phone to study when travelling.


Thank you very much.

Hi vs.sousza,


We can assist with a manual global password reset that will fix this issue. Please send us an email at admin@guitartricks.com so we can send you your new password. 


If you have any questions, comments, or concerns, please contact us.
# 3
kenneth.lafond
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Joined: 12/16/23
Posts: 1
kenneth.lafond
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Joined: 12/16/23
Posts: 1
12/29/2023 9:17 am

This is the same reason I came to the forums.  If a global password reset is done, will I still be able to log into the website with my Gmail account as the login, or will I have to use the new password (only need a password due to the limitation of the mobile app).


# 4
wintercurrants
Registered User
Joined: 12/25/23
Posts: 2
wintercurrants
Registered User
Joined: 12/25/23
Posts: 2
01/10/2024 3:19 am

I'm wondering the same thing. Will I be able to get in to the website using my Gmail account if I have a global password reset, or will I have to use the new password?  geometry dash world


edited
# 5
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
01/10/2024 6:40 pm

Hi All, you will still be able to login with google on the website after a global password reset. The developers are currently working on adding social logins to the apps.


If you have any questions, comments, or concerns, please contact us.
# 6

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