View post (Used google account as login and now can't access phone app)

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vs.souza
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Joined: 01/03/22
Posts: 2
vs.souza
Full Access
Joined: 01/03/22
Posts: 2
03/30/2023 10:10 pm

Hello,


I setup my account from my computer and used my gmail account as login. I never got a password setup since I just click on access with my gmail account to login. Recently I downloaded the phone app and it doesn't have the gmail login feature and asks for a username and password.


I already tried to reset my password through the website Profile area but it requests for the current password that doesn't exist. I also tried to logout and click on forgot my password (providing my gmail account as email) but I don't get any emails to change the password.


How can I proceed to app the site and the app? That's essential for me since I study from my computer when I'm home but I use my phone to study when travelling.


Thank you very much.